Call Us: (1) 646-535-0970 - email info@shoregrp.com
 

Shore Group prides itself on having an Outsourced Services offering that is a "cut above the rest". By combining US and UK-based senior staffers with a team of over 600 in Hyderabad, India, Shore is able to provide scalable and cost effective services without sacrificing quality as many others do. We realize that deciding to outsource functions that are critical to your organization is not easy. You must have a partner whose services are provided at the same level as those that are locally sourced and always be reliable, responsive and repeatable.

Highlights

  • 600+ professionals staffed in Hyderabad, India that includes Senior Management, Project Managers, Business Analysts, Research Analysts and Software Engineer/Developers.
  • Site leadership with over 20 years+ of data management and financial technology business leadership experience in both United States and India-based Companies
  • India-based content research and engineering professionals who join and stay with Shore (>85% and >95% annual retention respectively), bringing unparalleled continuity and experience to partner engagements
  • Hyderabad office ISO-27001-2013 certified; two 400-seat capacity buildings

Key Areas of Facilities & IT Support

  • 24 x 7 staffing options
  • For security building entrance manned by uniform guards – access controlled by employee cards and biometric finger scanner
  • Offices supported by dedicated transformers with dual uninterrupted power supplies (UPS), load balanced generators, and UPS’s for business continuity planning
  • Dual telecommunication system (VOIP and PRI lines) – redundancy ensures maximum “up time”
  • Data center supports web, database, communication, and application servers
  • Firewall and routers to detect and isolate spam/viruses
  • Internal traffic routed on managed switches for ideal performance and optimal shaping of bandwidth
  • Internet connectivity supported by 40 MBPS backbone
  • Call Center 4 IPBloc call center, telemarketing, and technical support web interface (for tracking, reporting, monitoring, training)
  • Conference rooms located on all floors and fully-equipped with presentation and telecommunications tools
  • Sound proof seating rooms on all floors to handle outbound/inbound calls
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